I have used Mark Allen Plumbing for several years in my previous home and always find they do the best work for the most reasonable prices. I have never had to go through a job this large and I am very thankful I chose Mark Allen to complete it! I will admit, we first called a large franchise as it appeared cheaper, but we got exactly what we paid for, bad service and an incomplete job. When our sewer backed up 24 hours after this company had left, I called Mark Allen. They sent a plumber right away who spent significant time trying to clear the line. When he couldn't get the line clear, he immediately reassured us we would be a priority the next morning. He referred a company to help me clean up the mess and ensured someone would call us first thing. That next morning, we received a call by 7:30 a.m. and had Ed Stamerra there to run the camera by 9:00 a.m. that morning. From the time we recognized that it was going to be a large sewer replacement job, Ed was in our corner making sure we would make it through each step without issue. As with any large job, there were a few bumps along the way, but Ed assured us we could call anytime and he immediately had someone out to help provide a fix to get us through. The largest obstacle was the resistance of Allstate to stand up for their claim. When our claim was initially denied, I called Ed and he immediately got to work. Even though it was after 5 in the evening, he still made calls and continued to work on the situation the next morning. By 10 a.m. that next morning, Allstate had stood up for the policy that they should have done in the first place. We did have to continue to fight the insurance company for over a month after the job was complete, but Ed stayed on top of communication and helping us actually get the check out the insurance company. My husband and I are so appreciative not only of the high-quality work that was done, but of the unparalleled service that was offered. We are truly Mark Allen Plumbing customers for life and will always recommend them for any size job.
- Lori K.