Early last year, my son bought an older home near Pittsburgh. When the sewer line backed up last fall, he called Mark Allen Plumbing. Ed from Mark Allen inspected the line with a camera and gave us an estimate. Fortunately, they were able to start right away. My son had insurance coverage for sewer lines. Ed helped us understand how to file a claim and told us what to expect as far as reimbursement. The workers were polite and they worked hard. The job involved breaking up concrete in the basement, hauling out debris, adding crushed stone, installing the new line and re-cementing the floor. Most of this was done by hand, carrying materials up two flights of stairs to the entrance, then down a flight to the basement. At the end of the week, the work was done and Ed provided a breakdown of costs to the insurance company and to us. Then, the insurance company stalled on paying the claim. Ed provided personal service and stood by his customer to get the claim back on track! Insurance coverage is important but most homeowners never have to deal with filing a claim. If you do need to file, it helps to have someone familiar with the process in your corner. Now, the house has working plumbing, and we have a check that covers a significant amount of the cost. Mark Allen, as a company, is dependable and professional. Ed goes the extra mile to help his customers. We were very pleased. Always promp and professional. Would highly recommend!
- Donna R.